Who we are
Hugo Technology, founded in 2001, is a leading Independent Service Organisation (ISO) specialising exclusively in technical services and solutions support for medical and laboratory device/systems Original Equipment Manufacturers (OEMs). We’re not a third-party contractor, we partner directly with OEMs. We currently process more than 35,000 work orders per year.
What we do
With two state of the art facilities and 50+ Engineers, we provide:
- Preventive maintenance, repairs, installation, decommissioning, logistics and stock control.
- Coverage across the UK & Ireland.
Why OEMs choose us
- To focus on their core business goals
- Increase geographical reach whilst avoiding headcount increases
- Maintain service continuity and exceed contractual KPIs like Preventive Maintenance compliance and Mean Time To Repair targets
- Lower costs without compromising on quality
The Impact we’ve made (Case Studies Available)
- Saved a partner ~£328,000 in repair costs over a 3 year period by bringing all their systems back within PM schedule.
- Avoided headcount increase in Ireland for another partner by Hugo supporting them in said region.
- Supported a manufacturer by reducing Mean time To Repair by 19%.
Want to learn more or request a case study?
Contact us at enquiries@hugotechnology.co.uk to explore how our engineers can scale your technical support, protect your brand reputation and deliver high-quality service you can trust.
